TERMS & CONDITIONS
/ Lusso Sofas is Registered in England Company Registration No.10145008
Showroom address Bradgate House,Derbyshire,Heanor,DE75 7QL
Terms & Conditions
- While we make every effort, product availability times quoted are estimates only, NOT guarantees.
- A deposit is required to confirm your order. Deposits are non refundable.
- By paying a deposit you agree to Lusso Sofas terms and conditions. If you don't accept our terms and conditions, please do not place a deposit and contact us immediately to cancel your order.
- Full payment is required before we can arrange dispatch of your furniture.
- All of our products are made to order.
Made To Order:
Distance selling Regulations shall not apply to our “Made to measure” and non stockist items. We advise our customers to fully understand that once these items have been manufactured they cannot be returned unless a structural or manufacturing fault is proven by our service team. We adopt a transparent and mutually agreed procedure for “made to measure” sofas by ascertaining our customers’ requirements e.g. size, colour, sofa made opposite to pictured on the website, different shape and any other alteration. When requested we can send you a professional diagram and colour swatch electronically, before you confirm your order. We require a 50% non-refundable deposit of the total invoice value of “made to measure” orders. If “made to measure/made to order items” are cancelled, Lusso Sofas will not refund the initial 50% deposit. A minimum period of 6 weeks is normally needed for “made to measure/made to order items”. Creative Designs / Lusso Sofas takes no liability for any delay due to shipping, port or cargo problems.
Full payment of the balance is to be made prior to receipt of whole or part of the goods. No company or personal cheques accepted. Lusso Sofas reserves the right to cancel any invoice. Lusso Sofas shall be entitled without prejudice to its other rights and remedies.Cancellations
Deposits are subject to a minimum cancellation charge amounting to 50% of the purchase price. Cancellations where manufacturing has commenced and/or purchases have been made on your behalf, may include a cancellation charge up to the entire purchase price. The cancellation charge covers loss of value, administration and inventory costs, and other associated expenses.Delivery & Pickup
We use furniture delivery carriers and other major delivery companies to deliver your product and they do offer assistance bringing the product into your home or setting it up as per standard delivery charges. All furniture is transported at your own risk. It is the responsibility of the purchaser to arrange insurance and to organize any additional protective packaging. Lusso Sofas are not responsible for the goods once they have changed hands.
The customer agrees that the name, phone number, email address and other contact information can be given by Lusso Sofas to the driver or any other shipping agent to coordinate deliveries and improve customer satisfaction and efficiency. Lusso Sofas will not be liable for any loss or damage or injury or any other casualty incurred at the time of delivery under any circumstance. Any change of delivery date, address or telephone number must be received in writing and called in to our delivery department at least 5 days before specified delivery date. We cannot deliver PO Boxes. Please use a valid street address for delivery of your order. It is entirely your responsibility that the furniture dimensions allow for easy delivery through doorways, passageways, stairways or any other way as you deem fit, and will fit into the living space of your choice.
You agree to be available to receive the product from the carrier at the time of delivery, and represent that the delivery address provided by you is accessible to trucking and delivery companies.Product Availability
Lusso Sofas will provide you with an estimated shipping date at the time of order placement. You will receive periodic updates via email from us regarding your order until it is received by you or your designated agent. The product availability times we quote are estimates only, not guarantees. Actual arrival times depend on several factors which are beyond our control. Delays in production and shipping may occur and due to increased security by governments, customs delays may also occur. Occasionally an item may be damaged in transit from our manufacturer, if this occurs you will be allocated the next available item, however this could mean an extended delay. If a delay occurs, don't panic. We will work hard to get your purchase to you.Prices
Prices are subject to change at any time. In the event a product is listed at an incorrect price due to a typographical or any other error on any page on the web-site, brochure, promotional material or any other electronic or hard copy document, Lusso Sofas will have the right to refuse, cancel, modify, or take any action it may consider appropriate to address the error for any inquiry, quotation, purchase order or orders placed for products listed at the incorrect price, regardless of whether an order confirmation has been sent or not, and/or any payment has been made or not. If one or more payments have already been made and your order is confirmed, accepted, refused, cancelled, or modified in such a case of incorrect price, Lusso Sofas will refund any payment or payments you have already made for such item or items. Such a Purchase Order or Orders will not be considered confirmed, and the item or items will not be shipped due to the non-validity of the Purchase Order or Orders. In no event shall Lusso Sofas be liable to ship the product to the customer at the inaccurate price. While we strive towards our goal of a 100% error-free service, such mistakes can happen and we cannot guarantee that any or all content is accurate or complete, including price information, product specifications, lead time, or any other attribute listed. If we discover such errors, they will be corrected on our system using best efforts on the part of Lusso Sofas, and the corrected price or other information will be notified to you, and will be applied to your Purchase Order or Orders.
We reserve the right to change prices, dimensions, design and construction without prior notice. You are solely responsible for your final selection including the suitability of a particular covering, colour and model. Please choose carefully as we do not usually refund or exchange if you change your mind.
As all products are hand made, specifications on website may vary from final product received.
Reproduction of colours is as accurate as possible, but please note colours in store may vary slightly from what is displayed your monitor or in any printed material. As variations may occur between batches, the colour of leather samples you have received from Lusso Sofas may vary slightly from colour of final product.
IN NO EVENT WILL LUSSO SOFAS OR OUR SUPPLIERS BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF THIS AGREEMENT OR OUT OF THE USE OF THE SITE OR FOR SERVICES PROVIDED BY LUSSO SOFAS , INCLUDING, WITHOUT LIMITATION, DAMAGES OR COSTS RELATING TO THE LOSS OF PROFITS, BUSINESS, GOODWILL, DATA, COMPUTER PROGRAMS, LOSS OF INFORMATION OR PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM) THAT ARISE OUT OF OR OTHERWISE ARE RELATED TO THE USE OF, OR THE INABILITY TO USE, THE CONTENT OR THE SITE OR ANY LINKED WEBSITE, THE STATEMENTS OF ANY THIRD PART Y ON THE SITE, OR UNAUTHORIZED ACCESS TO THE SITE, YOUR TRANSMISSIONS, YOUR ACCOUNT OR YOUR PASSWORD, EVEN IF LUSSO SOFAS IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY SIMILAR CLAIM AGAINST YOU BY ANOTHER PARTY. THE ABOVE EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES MAY NOT BE ENFORCEABLE UNDER SOME APPLICABLE LAWS, SO SUCH EXCLUSION MAY NOT APPLY TO YOU. IN NO CASE SHALL LUSSO SOFAS LIABILITY FOR MONEY DAMAGES EXCEED THE LUSSO SOFAS INVOICE AMOUNT PAID BY YOU FOR THE PRODUCT. Force Majeure: Lusso Sofas will not be liable for any failure or delay in performance which might be due, in whole or in part, directly or indirectly, to any contingency, delay, failure, or cause of, any nature beyond it s reasonable control. Such causes include, without in any way limiting the generality of the foregoing, fire, explosion, earthquake, storm, flood or other weather, unavailability of necessary utilities or raw materials, strike, lockout, unavailability of components, activities of a combination of workmen or other labor difficulties, war, insurrection, riot, act of God or the public enemy, law, act, order, export control regulation, proclamation, decree, regulation, ordinance, or instructions of any Government or other public authorities, or judgement or decree of a court of competent jurisdiction.